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Elements and Performance Criteria

  1. Plan for conformance
  2. Determine extent and nature of non-conformance
  3. Liaise with internal stakeholders to determine impact
  4. Liaise with value chain members to determine impact
  5. Determine impact on current operations and order fulfilment
  6. Determine impact of non-conformance on local community and other stakeholders
  7. Determine regulatory implications of non-conformance
  8. Summarise impact on organisation and value chain member’s viability
  9. Determine priorities and actions
  10. Determine timing of responses
  11. Identify required resources for the responses developed
  12. Evaluate responses and short-list responses
  13. Select response and organise resources
  14. Identify information needs
  15. Determine the information needs of other stakeholders
  16. Identify the sources of required information
  17. Arrange to collect required information
  18. Report information to stakeholders
  19. Arrange for updating of information disseminated on a timely basis
  20. Implement immediate response
  21. Analyse data and other information as it comes to hand
  22. Determine progress of responses to achieving required outcomes
  23. Modify responses to better achieve desired outcomes
  24. Determine impacts on sustainability strategy and tactics
  25. Develop plan to ensure continued conformance
  26. Initiate implementation of plan
  27. Monitor implementation of plan and take action
  28. Conclude and review response
  29. Evaluate and review response and procedures
  30. Evaluate and document effectiveness of the response function; its interaction and communication with stakeholders
  31. Recommend improvements to prevent a recurrence and improve response for other non-conformances
  32. Communicate reports to internal and external stakeholders