Elements and Performance Criteria
- Plan for conformance
- Determine extent and nature of non-conformance
- Liaise with internal stakeholders to determine impact
- Liaise with value chain members to determine impact
- Determine impact on current operations and order fulfilment
- Determine impact of non-conformance on local community and other stakeholders
- Determine regulatory implications of non-conformance
- Summarise impact on organisation and value chain member’s viability
- Determine priorities and actions
- Determine timing of responses
- Identify required resources for the responses developed
- Evaluate responses and short-list responses
- Select response and organise resources
- Identify information needs
- Determine the information needs of other stakeholders
- Identify the sources of required information
- Arrange to collect required information
- Report information to stakeholders
- Arrange for updating of information disseminated on a timely basis
- Implement immediate response
- Analyse data and other information as it comes to hand
- Determine progress of responses to achieving required outcomes
- Modify responses to better achieve desired outcomes
- Determine impacts on sustainability strategy and tactics
- Develop plan to ensure continued conformance
- Initiate implementation of plan
- Monitor implementation of plan and take action
- Conclude and review response
- Evaluate and review response and procedures
- Evaluate and document effectiveness of the response function; its interaction and communication with stakeholders
- Recommend improvements to prevent a recurrence and improve response for other non-conformances
- Communicate reports to internal and external stakeholders